Frequently Asked Questions

How Long Does An Order Take To Arrive?

Please allow 1 to 3 working days (Monday to Friday, excluding national holidays) for orders to be processed and packed. Once dispatched, the shipping time applies. We will notify you with the tracking number as soon as your order has been shipped.

🇬🇧 Domestic orders (within the UK) will arrive within 1-2 business days if the express shipping option was selected at checkout, otherwise the stradard service is 3-5 business days.

🌍 International orders normally arrive within 2-3 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.

We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

How Can I Track My Order?

Once you place your order, you will receive a confirmation email with your order details.

As soon as your order is packed, we will notify you of a tracking number (this is usually 3 to 5 days after purchase). Please use the tracking link provided in the email for the latest shipping updates.

Do you accept returns?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, the item must be unopened, unused, and in its original packaging. Unfortunately, products that have been opened or used are not eligible for a refund. Please note that this includes hygiene seals, both inside and external packaging.

For more information, please visit our refund policy's page.

How Can I Choose The Right Product For Me?

Mochiskin Studio aims to appeal to all skin types. Whether you're dealing with breakouts, dry skin or have ageing concerns, we're here to help! Shop your specific skin type and/or concern through our main menu.

You can also drop us a message so we can advise you through our products! 💌

Which Payment Methods Do You Accept?

Mochiskin Studio accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement, or you will risk having your order cancelled due to potential fraudulent activity.

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